Refund policy

1. Conditions for Returns and Exchanges

1.1 Damaged or Defective Products
If your product is damaged, defective, or non-functional before first use, you can return it within 30 days of receipt. In such cases, we will cover return shipping costs.

  • If only certain parts are damaged due to shipping issues, we will typically send replacement parts free of charge without requiring a full return.

1.2 Returns for Personal Reasons
If you decide to return a product for personal reasons, such as buying the wrong item or no longer wanting it, you can request a return within 30 days of receipt. However, return shipping costs will be your responsibility.

  • The product must be returned in brand-new, unused condition and include all original packaging and accessories (e.g., manuals, cables). Returns will not be accepted if the product shows signs of use, damage, or missing components.

2. Non-Returnable Items

The following items are not eligible for return:

  1. Products not purchased directly from Tinkerfun.com.
  2. Items missing a valid, legible serial number, or with altered, damaged, or unreadable serial numbers.
  3. Products returned more than 30 days after receipt.
  4. Items missing original packaging, accessories, or components, including manuals, cables, and retail boxes.
  5. Products damaged due to misuse, accidents, or general wear and tear.
  6. Items damaged by improper handling or personal misuse.

If we receive a non-eligible item, we will return it to you at your expense. To avoid issues, please ensure your return meets all criteria and use a traceable shipping method.

3. Steps to Process Returns

Step 1: Request an RMA Authorization
Before returning any product, please obtain a Return Merchandise Authorization (RMA) by emailing service@tinkerfun.com. We will respond within 1-2 business days. Your email should include the following:

  • Order number
  • Product SKU
  • Reason for return (with supporting images, if applicable)
  • Your preference for an exchange or refund

Step 2: Ship the Product
After receiving the RMA authorization, package the item carefully with all original components, including accessories and packaging, and ship it to the address provided in our email. Include the RMA authorization number with the return.

  • Note: Provide the tracking number for your return. Tinkerfun.com is not responsible for returns lost during shipping.

Step 3: Exchange or Refund
Once we receive your returned item, we will process your request within 1-3 business days. Refunds will be issued to your original payment method within 3-5 business days. If you do not receive your refund after 5 business days, please contact us at service@tinkerfun.com for further assistance.

4. Product Support

If you need assistance with product setup, troubleshooting, or replacement parts, Tinkerfun.com offers free product support for items under warranty. Contact our support team at service@tinkerfun.com for help with your product during the legal warranty period.